SIM SWAP NIGHTMARE!!!!

I upgraded my two contracts on Saturday (22/08/2015) - at the same time, a SIM swap was done in order to get an LTE SIM card. The same day, the one SIM swap went through smoothly (within 2 hours), the other, still hasn't happened at all.<br> Every time I phone MTN (call centre or local MTN branch), I am given a different story - some say, no record of any SIM swap, others say, the initial SIM swap failed and a request needed to be logged. No one can actually tell me what is going on and actually assist me in getting this SIM swap done.<br> If the SIM swap doesn't happen soon - I will be cancelling both my contracts!!!!!!