Sim Swap never happened.
<p>On 6 May I upgraded my contract. Where the new phone require a different SIM. Well it is 2 days later and no SIM swap, the sales agent said I can call him on Sunday if it did not went threw but his number is just ringing.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account picked that your sim swap went through successfully please try using your handset it should work properly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account picked that your sim swap went through successfully please try using your handset it should work properly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,