JP
Jan P
1 reviews | Active since Jan 2013
06 Aug 2015, 17:40
Sim-swap more than 26 hours and pending
Good day<br> <br> I app**** for an sim-swap on a prepaid number, Wednesday around 3:30pm it is now more than 26 hours and the sim-swap has still not been executed.<br> <br> Every time I call the customer service line they just tell me to keep waiting. <br> <br> I have done multiple sim-swaps in the past none of them had this issue, in fact it only took a few minutes.<br> <br> Please assist to this issue
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MTN South Africa's replyOfficial
24 Aug 2015, 11:24Hello Appel001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap is active and it is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap is active and it is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Aug 2015, 11:24
Official
Hello Appel001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap is active and it is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap is active and it is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***