ZS
Ziyanda S

1 reviews | Active since Jun 2016

17 Jun 2016, 11:31

Sim SWAP Mess on my stole 3G moderm card

<p>I bought a 3G MTN moderm card through Autopage in April 2014 and Autopage has been debiting from my account since then.</p> <p>My issue is the 3G MTN moderm card got lost and whith Autopage being closed I can only go to MTN providers to request that sim card be closed because whoever had access to the moderm was using it and my bill was increasing monthly.</p> <p> </p> <p>I settled the bill early in January and the following month my bill was more that the agreed monthly installment, I called the MTN customer service number, I was given another number where I still got no help, I then went to MTN store and requested to have my contract 3G MTN moderm card number swapped wtih a new number.</p> <p> </p> <p>I was given a new number ********** 212, SIM ********** 177C6602W13.1, after doing all of that my bill is still continuestly high and when I contacted the specified number it was going through someone's phone and later the I received a call back from this number ( ********** 212) reflecting "SHAUN" as the name of the person to be called back.</p> <p> What irritates me is I went to the MTN branch at Festival mall to get this sorted but still the sim swap from the providor is done incorreclty, yet I have to continuesly pay the incurring bill which is not fair on my side.</p> <p> </p> <p>I tried call Autopage to assist me with this matter they are also reffereing me to MTN to request sim SWAP, I do not know how else to get out of this misserary especially with Auotopage no longer operating and have no properl line of customer service for its client.</p> <p>I am irretabley Annoyed By MTN</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jun 2016, 14:30
Official

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Kindly contact the data support division on 1555/ ********** so that they can assist you in checking which applications are running and you will be assisted in closing running applications.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********