sim swap issues
Tried to do a sim swap but was told i dont know enough about my sim card, the issue is someone has my sim card and is still using it, so what must i do now
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Replies (3)
MTN South Africa's replyOfficial
22 Aug 2019, 10:37Good day Beverley
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply22 Aug 2019, 10:37
Official
Good day Beverley
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
22 Aug 2019, 11:00Good day Beverley
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that you can try doing a Sim swap using the self-service option *135# and select option 5 or send an affidavit stating you are the rightful owner of this number with a copy of your ID. Once we've received that we can process the Sim swap for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that you can try doing a Sim swap using the self-service option *135# and select option 5 or send an affidavit stating you are the rightful owner of this number with a copy of your ID. Once we've received that we can process the Sim swap for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply22 Aug 2019, 11:00
Official
Good day Beverley
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that you can try doing a Sim swap using the self-service option *135# and select option 5 or send an affidavit stating you are the rightful owner of this number with a copy of your ID. Once we've received that we can process the Sim swap for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that you can try doing a Sim swap using the self-service option *135# and select option 5 or send an affidavit stating you are the rightful owner of this number with a copy of your ID. Once we've received that we can process the Sim swap for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
's updateReviewer Update
07 Oct 2019, 11:25did the affidavit and id thing at the branch, still not sorted
's update07 Oct 2019, 11:25
Reviewer Update
did the affidavit and id thing at the branch, still not sorted