Sim-Swap Issue (Numbers ***) - Lost my cellphone

Good morning MTN

Please note that I lost my cellphone on Tuesday 12 Nov 2024. Then I went to MTN and they told me they need an affidavit + R50 + ID copy for swim swap. Then I did bring those required documents for you guys to help me with Sim-swap but I was asked some security questions I answered the 1st one with regards to the latest data, but the second one I couldn't remember the last recharged amount since I'm running several (Internet Cafes) + Photography business ,were i'm using different numbers + Data starter pack, and it surprising that i have to remember all the recharge amount to all these numbers. The lady who was assisting me made some copies of affidavit + ID copy + proof of Resident & told me to wait for 24hours for MTN to process the sim swap if it is successfully of which the 24 hours which elapsed yesterday at 10h15 (Friday) but when I insert the new starter park hoping that the sim-swap will be done but its not done, Why?

I've been using this number for more than 8 to 10 years & what frustrates me the worse is the fact that I'm using these numbers for my Business (Quality On Demand Photography). My customers can't get hold of me & I'm losing so much business. Do you really care about customer service? If so, what kind of customer service are you offering me?

Last month I did a sim swap with Telkom, it was not a hustle they asked my ID they were able to note that I several numbers on their network that i'm sing for calling & for Data Then i did a siw-swap with Vodacom they even told me that I been with them for 18 years as their customer as they check the RICA history using my ID

But your agent didn't even bother to check as to how long did i have this number with you guys & when I asked her if swip swap becomes unsuccessful what step should I take now since this number is for my Business that i'm been running for more that 10 years, she just said I have to wait for MTN in 24 hours time from Thursday. What a poor service from MTN. Why do we have to do RICA where you can't even tell by your system as to who these numbers belong to & for how long?

By the way I just checked my purchase history and the 2nd security question about the amount of the last recharged I did was on the 15 October 2024 & I recharged with R160 & the recharge reference is as follows (VODS4K79F6QM).

I'm so disappointed, if people know what kind of a horrible experience they will go through when you lose a sim card or a phone gets ****** & they try to do a sim swap with you guys, they would run away, if they knew what kind of a nightmare they put themselves in.

I will attach all the documents that prove that these numbers belong to me which are also used again for my business. I hope you will sort this issue out today as my customers are getting frustrated that they can't get hold of me. (Email was sent using my gmail which is *** to ***)

Your urgent response will be highly appreciated You can get hold of me on *** if you need more info. My email: ***