Sim swap issue

Dear MTN Support

I’m reaching out because I’m extremely frustrated with an ongoing issue on my line following a recent SIM swap. Since completing the swap, I have not been receiving SMS messages and I’m also missing certain incoming calls.

I’ve already followed the troubleshooting steps provided by your team, but unfortunately nothing has resolved the problem. This is now affecting my ability to communicate and access important services.

Please treat this as urgent and escalate the matter. I need a clear resolution as soon as possible, or at the very least, proper feedback on what is causing the issue and how it will be fixed.

Kindly advise on the next steps.