sim swap issue

On Tuesday, my SIM card was ported to Cell C without my knowledge. I promptly contacted MTN's ***** department and was assured that they would reverse the porting from Cell C back to MTN, which they successfully did. Following their instructions, I purchased a new SIM card and proceeded with the SIM swap on Wednesday around 3 PM. I was advised to call back after 2 hours, which I did at 6 PM, only to be informed that the issue had been escalated to a supervisor and that I should check again at 8 PM.

On Thursday, upon contacting MTN's ***** department again, I was informed that the supervisor had not approved the SIM swap. Consequently, we repeated the SIM swap process, and after another 2 hours, when I called back, I was informed once more that the supervisor had not approved the swap. I was then asked to call back at 4 PM. However, upon making that call, I was informed that the supervisor had gone offline, and the issue would be assigned to the night-shift supervisor.

This morning (Friday), upon calling MTN again, I was informed that they couldn't locate the SIM swap issue in their system and that I would need to initiate the SIM swap process once more. I really need my number back, because I use the number for business