TN
Thul'sile Ndhlovu
1 reviews | Active since Oct 2017
06 Oct 2017, 08:41
Sim swap issue
On the 3rd Oct i went to do a sim swap at Birch Acres MTN and i was told that it will be activated between 2-24 hours. Today its the 6th Oct and my sim is not activated. When i call the store am told that the supervisor has to authorise the sim swap but he is currently not available! I've been using MTN for over 10 years now but after this, i think am gonna switch to another service provider.
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Replies (2)
MTN South Africa's replyOfficial
16 Oct 2017, 13:36Dear Thul'sile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note our records indicate the sim swap has been successfully processed and is currently active on the network.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply16 Oct 2017, 13:36
Official
Dear Thul'sile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note our records indicate the sim swap has been successfully processed and is currently active on the network.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
TN
Thul'sile Ndhlovu's updateReviewer Update
16 Oct 2017, 17:11Thanks for getting back to me, much appreciated. The sim swap was done after I have complained and all. I hope this doesn't happen ever again.
TN
Thul'sile Ndhlovu's update16 Oct 2017, 17:11
Reviewer Update
Thanks for getting back to me, much appreciated. The sim swap was done after I have complained and all. I hope this doesn't happen ever again.