1 reviews | Active since Oct 2015
SIM Swap is like MTN very slow no joy jet.
<p>So many ref numbers to get Sim swap sorted and still no resolved after the 2-24 hours MTN say you must wait. You log calls and no one from MTN will get to you see the feedback below. Thus if I understand correct they say SIM Swap verification denied by user. That’s a total bull**** story why will I pay for the swap and denied it!!!!!!!!</p> <p> </p> <p>MTN needs a wakeup call, also that I will lose my airtime and data is not used. Therefore I requested that MTN for the time I don’t get service they must remove the payment for those days.</p> <p> </p> <p>Also see response below for Call centre.</p> <p> </p> <p>Ref ********** 34<br />USD ********** <br />Ref ********** 4<br />USD ********** <br />USD ********** <br />REF ********** 65<br /> </p> <p>Good Day </p> <p> </p> <p>The simswap was failed and when we check why it was failed it showing that is was </p> <p> ********** 373877-2-0 FAILED SIM Swap TC000 ********** 3 ********** ********** 82684 csr_user 2016-12-09 E0550 - SIM Swap verification denied by user </p> <p>the above information it was copied from the system where we check the status of the simswap.cellphone number is see refs</p> <p> </p> <p>Kindly Regards</p> <p>Nompumelelo Mtshali</p> <p> </p>
It is now the 24 hours later again no one for MTN even calling, thus a call MTN again. therefor a speak to the non competent MTN again or mabe the useless MTN. Celena from call centre or rather telephone operator not any help centre and then se told me to call the activating team on ********** 622. thus after 24 hours and not from day one I was very unhappy on the here i can call them. Thus I call them just to finf out that the useless MTN is close till Monday. My business is standing still because they not competent and useless to work and resolved my problem. thus I make a decision to call again 808 just to here sorry for thet thousand time and the telephone operator Bogani Wuma log a call again ref ********** don't know why the useless MTN is in any case not reponding it is weekend. I want to see how the useless MTN is going to refund me for the lost of my income and also going for a refund for my SIM swap as well as cancelling my contract.
It is now the 24 hours later again no one for MTN even calling, thus a call MTN again. therefor a speak to the non competent MTN again or mabe the useless MTN. Celena from call centre or rather telephone operator not any help centre and then se told me to call the activating team on ********** 622. thus after 24 hours and not from day one I was very unhappy on the here i can call them. Thus I call them just to finf out that the useless MTN is close till Monday. My business is standing still because they not competent and useless to work and resolved my problem. thus I make a decision to call again 808 just to here sorry for thet thousand time and the telephone operator Bogani Wuma log a call again ref ********** don't know why the useless MTN is in any case not reponding it is weekend. I want to see how the useless MTN is going to refund me for the lost of my income and also going for a refund for my SIM swap as well as cancelling my contract.
This is what happening why is this call close without they consult me the user
security check done customer called to do a sim swap advised sub that his simcard is still in progress customer requested for a ticket to be logged for his simswap that is still in progress Request ********** Closed by user 'Lizalise Zebilon Mfeketho' on 09/12/2016 at 21:09:41 Elapsed time to completion: 0 day(s), 0 hour(s) and 2 minute(s)
This is what happening why is this call close without they consult me the user
security check done customer called to do a sim swap advised sub that his simcard is still in progress customer requested for a ticket to be logged for his simswap that is still in progress Request ********** Closed by user 'Lizalise Zebilon Mfeketho' on 09/12/2016 at 21:09:41 Elapsed time to completion: 0 day(s), 0 hour(s) and 2 minute(s)
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the SIM swap for the mobile number 083****792 has been successfully processed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the SIM swap for the mobile number 083****792 has been successfully processed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Sorry is not fixing the problem this is also not my first bad experience and you not giving me feedback on the days that I was with out service and you also not saying why clents must deal with stores that is not s****ed and also my free minutes that was used when my phone were ******. If they did a sim swap and not send the message to the ****** phone like I told them this would not have happen. Thus to say it was successful and taking 3 days is not saying the problem is now resolved. MTN is must come up with a plan that they are going to s****ed their staff and agents as well as call centre not telling lies to the clients and give numbers to phone departsment in MTN just to discovered that is closed till Monday morning. Also the call centre refering me back to the shop that did the sim swap. Then the shop saying it is out of their control they did log a fault to MTN and call were send to wrong department but the the department is close for the weekend and nobody at MTN is then looking at call that is send to that department, and therefore your clients must suffer and lose free minutes,etc. Thus please don't say sorry for people that not competent. Also one in MTN are interesting to phone clients to follow up we the clients must always call MTN to follow up WHY!!!!!!!!!!!!!!!!!!!!!!!!!!
Sorry is not fixing the problem this is also not my first bad experience and you not giving me feedback on the days that I was with out service and you also not saying why clents must deal with stores that is not s****ed and also my free minutes that was used when my phone were ******. If they did a sim swap and not send the message to the ****** phone like I told them this would not have happen. Thus to say it was successful and taking 3 days is not saying the problem is now resolved. MTN is must come up with a plan that they are going to s****ed their staff and agents as well as call centre not telling lies to the clients and give numbers to phone departsment in MTN just to discovered that is closed till Monday morning. Also the call centre refering me back to the shop that did the sim swap. Then the shop saying it is out of their control they did log a fault to MTN and call were send to wrong department but the the department is close for the weekend and nobody at MTN is then looking at call that is send to that department, and therefore your clients must suffer and lose free minutes,etc. Thus please don't say sorry for people that not competent. Also one in MTN are interesting to phone clients to follow up we the clients must always call MTN to follow up WHY!!!!!!!!!!!!!!!!!!!!!!!!!!