Sim Swap inconvinience

My experience with MTN has always been good call centre or in any other store but this time around I feel like the service or the attention I receive had nothing to do with me. My first visit to the store on the 21/09/2018 was after I experience armed ******* where all my belongings were ****** including my bank cards, when I went there to do the sim swap with my ID book and proof of Residence they told me they can not help me because I did not have any card that have my names and surname imprinted on it which made me angry but at the same time I understood because it is the company policy.

My second visit to the store was yesterday after my bank cards collection on the 27/09/2018 I had my ID book , my bank card with my name and surname imprinted on the card and cash required for both sim swaps R226 for some reason the lady that helped me asked me to fill out the manual book with my details then she took the cash and gave me 2 sim cards and asked me to use the sim cards today , I received no receipts from her as proof of payment or as proof of sim swap.

I had to call the call centre using my colleague's phone to find out why my sim network is connecting only to my surprise that the gentleman couldn't pick up any sim swap transaction done under my account which led me to call the store to confirm which also led me to another surprise that they did not make the copy of my bank card and ID and still they do not want to meet halfway by emailing it to them.

I need sim swap done I can email the documents to them that all because they already have the money with them. My work is behind without this sim swap done.

Not happy client Nomzamo