Sim Swap Horror

I visited an MTN store on 6 May at 15:38 to complete a SIM swap. I successfully answered all verification questions and was advised the process would be completed shortly.

However, more than 24 hours later, my SIM swap status is still showing “pending” and my new SIM has not been activated. My phone remains without service.

I have already tried:

Restarting my device multiple times Using *135#, but there is no relevant option or access to speak to a consultant

Despite this, the issue has not been resolved and I am unable to use my number.

This delay is unacceptable as I rely on my mobile number for essential communication and services. I request that this matter be urgently escalated and resolved immediately, or that the SIM swap be reprocessed without further delay.