MK
Modi K
1 reviews | Active since Feb 2013
12 Apr 2018, 15:35
SIM SWAP HELL
I have done a sim swop on Tue and I was told that it will be activated between 2 - 24 hours to this day im still waiting and its Thursday already so I decided to go an MTN Shop there I nwas told they could see that I have done a sim swap but then they dont why my sim is not activate yet. They told if I want to it at the shop they would charge me R99 for it and it will take 24 hours again eish Im at my wits end . What is so difficult with doing a sim swop I answered all their question correctly what else am I supposed to do.I JUST WANT MY OLD NUMBER BACK AMEN.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
18 Apr 2018, 16:34Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone please buy new sim card and send the new number together with the old one to me directly *** will then contact you and assist with the sim swap.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Apr 2018, 16:34
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone please buy new sim card and send the new number together with the old one to me directly *** will then contact you and assist with the sim swap.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MK
Modi K's updateReviewer Update
19 Apr 2018, 13:44I have sent you the details u requested
MK
Modi K's update19 Apr 2018, 13:44
Reviewer Update
I have sent you the details u requested
MK
Modi K's updateReviewer Update
20 Apr 2018, 14:42im still waiting for your response MIKE
MK
Modi K's update20 Apr 2018, 14:42
Reviewer Update
im still waiting for your response MIKE