Sim Swap gone wrong TWICE!!!

Item: MTN South Africa
Rating: 2
Author: Bart K

Hi, on 06 March I requested a sim swap at atterbury MTN.<br> I was told to wait between 2 and 24 hours for the sim to become active.<br> On Sunday ( 08 March ) it was still not active so I went back to the store, they then told me it was a faulty sim and gave me a new one. The sim swap was then processed a couple of hours later but on the incorrect number, I filled in the forms twice stating the number that the sim swap should happen on.<br> <br> This is also not the first time I had to deal with the *********** staff at the Atterbury store

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Mar 2015, 09:36

Hello bgkooi,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

As per our telephone conversation, the sim swap has been processed and it is now active.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,

MTN South Africa's reply11 Mar 2015, 09:36

Official

Best regards,