Sim Swap Gone Wrong

I am really annoyed with your employees' lack of knowledge of the work they do at MTN store in Rustenburg - Waterfall Mall. I am on my 4th week now going up and down daily just to get a sim swap and get my sim activated and working again. When dialing 135 I keep getting an automated message saying my sim has been rica barred. There's no knowledge from your employees about escalating matters that they find challenging on their side. I keep being told to call your customer service, when they could just do that when i'm already at the store. Ever sales assist I get from the store keeps telling me different stories, and I'm have total lack of trust on what they are doing to try and assist. I called your customer care line ***, I've been on hold for +25minutes. I'm disappointed to the point where I'm going to port to a different network if I get no assistance by Friday.