Sim Swap Frustrations

<p>I have been trying to do a Sim Swap for the past 3 days and all I get are rude agents. I have tried my best to answer all questions as honestly and effeciently as I can but I am told they are incorrect. I have been a customer with MTN for more than 10 years both contract and prepaid but the service I am getting from them is horrible. I have asked if I could do the sim swaP at an MTN Store to make things easier but still I am told about faxing documents and affidavits which could take another 3 days. I have been without my phone for 5 days now and I use it for business. I am frustrated and exhausted, I am even thinking of changing to another network. I refuse to be treated like a ******** by MTN</p>