SIM swap from pre-paid to contract taking more 72h

I went to the Sandton franchise branch to get a contract and have my number for life moved from pre-paid to contract. <br> A lovely lady (Whom I think is not the cause of any of this) Simpiwe helped and she gave me great service. <br> But after I was done and she had done her part, the request for a sim swap was sent to MTN and now more than 72 hours later I still do not have a working SIM card.<br> <br> I use my phone to commute using uber. I have not been able to get to work for 3 days now and to top this off the reason I am currently not simply driving to work is a medical condition that has me on medication making it ******* for me to drive on said medications. This medical condition could also be possibly fatal if I cannot get to medical assistance which is impossible without a phone.<br> <br> I have phone MTN numerous times to have this resolve and they just tell me a request has been sent, then when I refuse to accept this excuse they put me on hold and hang up.<br> <br> Ref Numbers: <br> Sandton store: <br> *** and ***<br> <br> MTN 808:<br> A man Chad Godfry promised me he would escalate this issue. and the next day I found out yet again that nothing had been done.<br> 162-043-335<br> <br> MTN-Activations: <br> 162 275 026