Sim swap for + 48 hours

<p>To whom it may concern</p> <p> </p> <p>I am more than upset about MTNs pathethic and slow service. </p> <p> </p> <p>Since Tuesday 20/09/2016 I have been tying to perform a sim swap because my new phone works on a nano sim card but till now nothing has been done. I was told to wait 24 hours and it would be successful but here i am still trying to do this. </p> <p> </p> <p>This morning 22/09/2016 i was told it failed and i need a new sim to re-do the whole process. I had to leave my bed as sick as i was and go buy a new nano sim card. I called in again only to find that my calls have been blocked and i can only call the customer service line on 01/10/2016...</p> <p> </p> <p>How the hell can you block my calls where as you guys have a Pathetic call centre where i sit on the line listening to your staff have a chat in the background for a good 30 minutes while i stay on the line hoping they will hear me saying "hello" over and over again but no response meaning the Philisiwe lady who answered my call must have answered my call and then put the headphones down and decided to have a chit chat with her colleagues.</p> <p> </p> <p>Now this morning i was told my request failed and i had to go buy anew sim, which i did that and a guy buy the name of Mlungisi was very polite with me did everything for me and went as far as communicating with me via email to try and resolve this because he understood that i was out of AIRTIME to call your customer care line. Its 20h00 now still no sim swap has been done. </p> <p> </p> <p>I have called again and the lady i spoke to told me its pending because i didnt not respond YES to the sms that was sent to proceed with request. I DID NOT RECIEVE ANY TEXT FROM MTN REGARDING A SIM SWAP. The lady i spoke to just now just told me all the Call centre Supervisors are not at work due to some excuse therefore she can not escalate my matter to her superiors!!! How on earth does the company allow such??? Why send away every supervisor and leave staff members all alone??? Just make me understand!</p> <p> </p> <p>Day 3 no sim swap, no explanation as to what is going on all im getting is excuses and being told to wait.</p> <p> </p> <p>Now explain to me where do i get the airtime to call your call centre again tomorrow morning because i still have to beg, ***** and rob MTN to get a lousy sim swap to be done on my number!</p> <p> </p> <p>I would lilkeMTN to please reimburse my airtime because you guys are about to loose a very loyal customer. Ever since 2006 i have never experienced such poor service from you guys EVER!!!!</p> <p> </p> <p>Now please let me know will this sim swap be done or should i sign up with a new network provider because im no longer interested in begging you guys to do this for me. </p> <p> </p> <p>I would like a very quick response to this matter.</p> <p> </p> <p>Regards</p> <p> </p> <p>A very fed up customer</p>