PV
Phillip V
1 reviews | Active since Apr 2017
18 Apr 2017, 20:03
Sim swap failure
<p>I opened a cellphone contract for an iphone 7 plus with mtn only to have the cellphone having no network! I queried numerous times with the promenade and canal walk branch as well as the all center, where I was told to wait 2 hours and then 5 and then 24 and then 48!</p> <p> </p> <p>Mtn you are pathetic! For me to run around to different branches only to receive absolutely no feedback! I wish id never opened the contract with you</p>
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Replies (3)
MTN South Africa's replyOfficial
18 Apr 2017, 22:37Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that when check under the number listed in the review section, the line is active and in use. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's reply18 Apr 2017, 22:37
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that when check under the number listed in the review section, the line is active and in use. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's replyOfficial
18 Apr 2017, 22:39Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows that the sim card number the store has requested activation for is already active on network. Please take out the sim card and reinsert it back in the phone to test.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply18 Apr 2017, 22:39
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows that the sim card number the store has requested activation for is already active on network. Please take out the sim card and reinsert it back in the phone to test.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
PV
Phillip V's updateReviewer Update
19 Apr 2017, 07:27That's what all of the other people told me as well! I've got the contract iphone with a nano sim that has no service
Also I've got my old phone with a micro sim for but for some reason I received the contract activation message on my old phone!? Which makes no sense
I want this sorted asap, what would I need to do? Because as you statedthe contract is active but the new phones isnt.
Please help!!
PV
Phillip V's update19 Apr 2017, 07:27
Reviewer Update
That's what all of the other people told me as well! I've got the contract iphone with a nano sim that has no service
Also I've got my old phone with a micro sim for but for some reason I received the contract activation message on my old phone!? Which makes no sense
I want this sorted asap, what would I need to do? Because as you statedthe contract is active but the new phones isnt.
Please help!!