RR
Reyana R
1 reviews | Active since Sept 2011
05 Nov 2015, 13:36
sim swap failure
I upgraded at a branch on 2nov. 3nov I called the call centre and spoke to moeshfika who confirmed all was in order and activation would be in 24 hrs. My ph is still not active. Spoke to yusuf today 5 nov who tried to assist but laughed when I said I always recommed mtn to my friends and family and this was disappointing service. I am still waiting for activation despite 4 more calls. Yusuf did not deal with the query well. As a long standing and loyal mtn customer, I am very frustrated with the service. Conflicting info is given and promises are broken regarding turn around times by the call centre.
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Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 14:39Hello Reyana,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is failing because you did not confirm it see the error message on our side E0550 - SIM Swap verification denied by user , if you cannot confirm it kindly ask them in the store to overide the confirmation by loging a request so that it will go through.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is failing because you did not confirm it see the error message on our side E0550 - SIM Swap verification denied by user , if you cannot confirm it kindly ask them in the store to overide the confirmation by loging a request so that it will go through.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply05 Nov 2015, 14:39
Official
Hello Reyana,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is failing because you did not confirm it see the error message on our side E0550 - SIM Swap verification denied by user , if you cannot confirm it kindly ask them in the store to overide the confirmation by loging a request so that it will go through.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is failing because you did not confirm it see the error message on our side E0550 - SIM Swap verification denied by user , if you cannot confirm it kindly ask them in the store to overide the confirmation by loging a request so that it will go through.
Regards
Nompumelelo
REQ:***
Best regards,