TM
Tina M
1 reviews | Active since Jan 2014
20 Dec 2019, 10:06
sim swap denied
My cellphone was ****** on the 7thDecember 2019 and I have been requesting mtn to do I sim swap since than.
I have emailed copy of I'd and police affidavit. But nothing has been done.
This number in question is my business number. I have lost so much business due to this lack of attendance and am extremely disappointed in the organization.
Please assist as. I have been a loyal mtn customer for over 10years.
Looking forward to your soonest response.
Kind regards Tina
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
20 Dec 2019, 11:36Good day Tina,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
The Sim Swap authentication is the 1st step but in a case Sim Swap authentication fails then you are required to Visit the nearest MTN store to process the Sim Swap.
The copy of ID and affidavit are needed when going to the store and the should be no authentication when you get to the store.
Kind Regards,
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
The Sim Swap authentication is the 1st step but in a case Sim Swap authentication fails then you are required to Visit the nearest MTN store to process the Sim Swap.
The copy of ID and affidavit are needed when going to the store and the should be no authentication when you get to the store.
Kind Regards,
Zamokuhle Ngubane
MTN
Best regards,
MTN South Africa's reply20 Dec 2019, 11:36
Official
Good day Tina,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
The Sim Swap authentication is the 1st step but in a case Sim Swap authentication fails then you are required to Visit the nearest MTN store to process the Sim Swap.
The copy of ID and affidavit are needed when going to the store and the should be no authentication when you get to the store.
Kind Regards,
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
The Sim Swap authentication is the 1st step but in a case Sim Swap authentication fails then you are required to Visit the nearest MTN store to process the Sim Swap.
The copy of ID and affidavit are needed when going to the store and the should be no authentication when you get to the store.
Kind Regards,
Zamokuhle Ngubane
MTN
Best regards,
TM
Thank you for your prompted response.
I have done that even went to 4 stores,I'm just pushed from pillar to post.
I even went to head office in costancia kloof,with no joy.
I was then this told that there is a security question. I'm not aware of that question.
Please advice what do I do when I get to a store and am having no success.
This has been going on for far too long now.
My number is ***,kindly check and get back to me.
Kind regards
Tina
Tina M's updateReviewer Update
20 Dec 2019, 12:12Thank you for your prompted response.
I have done that even went to 4 stores,I'm just pushed from pillar to post.
I even went to head office in costancia kloof,with no joy.
I was then this told that there is a security question. I'm not aware of that question.
Please advice what do I do when I get to a store and am having no success.
This has been going on for far too long now.
My number is ***,kindly check and get back to me.
Kind regards
Tina
TM
Tina M's update20 Dec 2019, 12:12
Reviewer Update
Thank you for your prompted response.
I have done that even went to 4 stores,I'm just pushed from pillar to post.
I even went to head office in costancia kloof,with no joy.
I was then this told that there is a security question. I'm not aware of that question.
Please advice what do I do when I get to a store and am having no success.
This has been going on for far too long now.
My number is ***,kindly check and get back to me.
Kind regards
Tina