JR
James R
1 reviews | Active since Oct 2017
19 Oct 2017, 11:39
SIM SWAP DELAY
On Monday 16th October I went to MTN Richards Bay to process a replacement SIM for my lost phone. The sim swop was processed on the in store system, with a 2-24 hours activation time specified. It is now 3 days later, and I still do not have an activated sim.
I have called 808 to try and expedite this request twice, and have been told it has been forwarded on to the "technical department", however the phone is yet to be activated.
My phone is a vital business tool which has now been out of action for 3 times as long as it was supposed to be.
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MTN South Africa's replyOfficial
19 Oct 2017, 16:15Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation we glad to hear that the sim swap is successful and the number is working perfectly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Oct 2017, 16:15
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation we glad to hear that the sim swap is successful and the number is working perfectly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,