VM
Vuyani M
1 reviews | Active since Oct 2022
30 Mar 2023, 12:13
SIM swap
I'm very disappointed 😞 on your poor customer service when it comes to doing a SIM swap ,how is it possible to wait 7days for your SIM card to be done?
I believe the is always a way to make a customer happy by going Extra mile but your staff at eastgate branch they don't understand the importance of a customer .
I'm still for 72 hours for a SIM swap to be done no one it's informing me as customer or welling to solve my issue .
I can't never refer anyone to use MTN cause the service it's useless.
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Replies (1)VM
Remember we are living at South Africa every thing it's expensive even for me to go to the store it's expensive so I'm tired 😩 how is it possible to get a disappointing customer service for a simple thing.
I'm need feedback asap.
You need to call mtn eastgate next game store and talk to them to sort out this issue.
Even the first time I went branch to do a Bank change but the consultant failed to do so and still they are failing to sort out a SIM swap .
If this guys continue with poor customer service this store will loose customers.
Vuyani M's updateReviewer Update
30 Mar 2023, 17:00Remember we are living at South Africa every thing it's expensive even for me to go to the store it's expensive so I'm tired 😩 how is it possible to get a disappointing customer service for a simple thing.
I'm need feedback asap.
You need to call mtn eastgate next game store and talk to them to sort out this issue.
Even the first time I went branch to do a Bank change but the consultant failed to do so and still they are failing to sort out a SIM swap .
If this guys continue with poor customer service this store will loose customers.
VM
Vuyani M's update30 Mar 2023, 17:00
Reviewer Update
Remember we are living at South Africa every thing it's expensive even for me to go to the store it's expensive so I'm tired 😩 how is it possible to get a disappointing customer service for a simple thing.
I'm need feedback asap.
You need to call mtn eastgate next game store and talk to them to sort out this issue.
Even the first time I went branch to do a Bank change but the consultant failed to do so and still they are failing to sort out a SIM swap .
If this guys continue with poor customer service this store will loose customers.