Sim Swap / Cancelling SIM ***

I have been trying all afternoon and evening to get someone at MTN to assist me with a Sim Swap. My daughters phone was ******. After two visits to two different MTN stores - both times telling me to purchase a new sim card and to phone 173. First shop didn't even have nano sims. <br> <br> 1. 1st time I called 173, no one ever answered.<br> <br> 2. 2nd time, the phone was put down on me.<br> <br> 3. 3rd time, she made me answer all the questions and all the security questions, she said her system had frozen and I must call back.<br> <br> 4. 4th time, the operator was half asleep and said he wouldn't be able to help me. I asked to speak to the supervisor and that didn't help either.<br> <br> 5. 5th time, the operator got half way through and had to transfer me to another consultant cos apparently she got an error too.<br> <br> 6. Six time was the charm. And still no one who can help me.<br> <br> I had all the information on hand as to when my sim was ******, when I last bought data but apparently all my information was incorrect 6 times over, after gaining all my actual info from my banking system, where I bought all my data/airtime. However, they were quick to tell me about the affidavit.<br> <br> As usual MTN always showing up.<br> <br>