Sim Swap - Bad customer service.

<p>The mtn website state clearly that'the first sim swap is FREE for post paid customers.' I went to the Karaglen store to do the sin swap and was told that they are not mtn direct but a franchise store, so they did not follow mtn directives, moreover they were not even aware that the sim swap is free. I then went to OR Tambo International Airport store and again the staff did not know about their own website, when I showed them the website, they then told me they were out of stock for sim cards. I then called mtn ( ********** ) on August 6th and spoke to Manelisi Boi, who also was not aware of the website and kept telling me that I have to pay, which was very unprofessional of him and didn't even want me to talk to his superior. After a lot of persuasion, he finally transferred me to Mpume Mbletshe, his superviser, who also was surprised by the website and told me they were all trained that way ( that one has to pay for the sim swap). She nevertheless promised to escalate the issue and revert back to me, ref # ********** 00. I'm still waiting for her feedback as I write this review. I called mtn again and spoke to another superviser, who also promised to revert back to me after I turned down her suggestion that I pay for the sim swap then she would ensure that the money will be credited to my account. I told her I'm not going to pay a cent as the website states it's FREE. Then I called mtn direct ( ********** 667), again my request to speak to the manager was refused. I was then told that another superviser will be assigned to call me, I'm still waiting for mtn to call me and resolve this issue.</p>