Sim swap and contract cancelation

If I could give guys a big fat Zero Your consultants both at the braches and your call center are confused and have no product knowledge It's all Hunkey dowry when you deduct my money for a contract that has ended No1 knows how to cancel it and I have been struggling for two weeks now to get a sim swap Your agents keep sending me from pillar to post Their attitude at your branches is disgusting Can someone anybody help me get my number back