MX
Mohlolo X
1 reviews | Active since Mar 2016
14 Mar 2016, 06:26
SIM Swap activation
I lost my phone on Friday morning, around 11H00 did SIM swap with MTN service center in Centurion Mall, was told that it will take 2-24 hours to activate, yet come Saturday my SIM was activate, I went back to the store to enquire, in-store service agent referred me to *** of which I spoke with call center agent Nelisiwe who referred me to ***(cut off the whole day even right now) I went back to *** spoke with Eunice who told me that she activate my SIM and/or send activation SMS, I requested to speak with supervisor(Dinah Moloi) who refused to speak to me but rather promised that I will receive an SMS activation...its now more that 72 hours and still my SIM is not yet activated.
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MTN South Africa's replyOfficial
14 Mar 2016, 18:24Hello Mohlolo,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will investigate with billing department with regards to the august invoice and feedback to you before the end of business tomorrow.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will investigate with billing department with regards to the august invoice and feedback to you before the end of business tomorrow.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 18:24
Official
Hello Mohlolo,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will investigate with billing department with regards to the august invoice and feedback to you before the end of business tomorrow.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will investigate with billing department with regards to the august invoice and feedback to you before the end of business tomorrow.
warm regards
mike
REQ:***
Best regards,