1 reviews | Active since Mar 2017
Sim Swap
<p>Went to my closest branch yesterday, they said they were offline so couldnt assist me. Told me I should phone today, phoned today and MTN informed me that if I have a prepaid account, no probs they can sim swap me. However for a contract swim swap I have get time off work and go back to the branch in hope that they can now help me. Why would it make any diffenrence between contract and prepaid if I can give them all my details and security questions. </p>
Dear James,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service.
Our records indicate the sim swap has been processed and is currently active on the network.
We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
Dear James,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service.
Our records indicate the sim swap has been processed and is currently active on the network.
We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,