TN
Thembelihle N

1 reviews | Active since Apr 2017

05 May 2017, 09:15

sim swap

<p>l was out of country due to my friend funeral nd then when l came back my phone was saying not registered nd l call MTn for help nd they told me that someone on the 03 may she / he did a sim swap how come? but for me l was not around how come MTN THEY CAN SELL MY NUMBER LIKE THAT </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 May 2017, 11:13
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised a cell number not in used for 90 days for calls will be pulled back to the system and allocated to a different user as per the prepaid terms and conditions.

For further assistance you may contact the 173 prepaid department to assist you.

Kind Regards,

Alice van der Merwe

Best regards,