1 reviews | Active since Dec 2012
Sim swap
<p>I have been trying to conduct a sim swap by calling 173 since sunday the 18 December, but it seems like all you mtn champions cannot assist me. Immediately after calling 173 I get an sms that tells me to confirm that I want to proceed with sim swap and I should respond by yes, but the response does not go through, it only tells me that network out if order. I have been calling for the past 4 days no one has the answers why my sim swap cannot be processed, and your champions are very rude you must listen to their calls. Can I please get an assistance with sim swap please. </p>
Good Day Pelonomi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the sim swap has been processed on your number, please check your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Pelonomi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the sim swap has been processed on your number, please check your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,