1 reviews | Active since Dec 2016

14 Dec 2016, 10:33

Sim Swap

<p>I HAVE CALLED MTN NUMEROUS TIMES FROM LAST WEEK,I NEED ASSISTANCE IN PERFORMING A SIM SWAP BUT EVERY CONSULTANT IS EITHER UNPROFESSIONAL AND HANGS UP OR THEY JUST TELL ME THEIR OFF LINE,I AM VERY IRRITATED WITH THE SHODDY SERVICE I HAVE RECIEVED THUS FAR MY CONTACT NUMBER ********** 283 AND MY OLD NUMBER IS ********** 183</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Dec 2016, 22:17
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

As per our telephone conversation will contact you tomorrow before the end of business to assist with the sim swap.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

REQ:***

Best regards,