Sim swap

<p>Mtn have lost focus of what is important and that is the customer, or should i say part of their customer base which is the prepaid class. If you go into a store they more interested to know if you on contract and are more willing to assist if you are and more reluctant when you on prepaid and the most response you get is "try the self help service by dialling 173"........well your self service SUCKS. I have been trying to do a sim swap for the last 7 days, been to two stores and been on the line with 173 for countless hours....one session lasting 1hr 43min of which 1hr 35min was spend holding for someone to answer the damn phone.</p> <p>I have explaine to I don't know how many people that the problem I am having is when the sms comes through where you must repy "yes" or "no"......i reply yes and then the immediate response i get is "network our of order" and when i call again 24hrs later to enquire why the sim swap failed i get told that i cancelled it. Why in heavens name would i cancel it and then call back to enquire why it failed. Please surely you can see on your system that i have made numerous attempts at doing a sim swap. Every person i have spoken to has said, don't worry it will go through..........well guess what, it hasn't and it is now 8 days later and i am so so so f.......... fed up with this pathetic service because there is no one higher you can speak to who can assist a person........dial 173 and speak to a consultant who will be able to assist you......bull**** man. MTN get a wake up call please. I have been a loyal customer for more than 10 years but i am now porting my number to Vodacom as that is the only way i will be able to use my new phone and still maintain my old number. </p> <p> </p>