SB
Saul B
1 reviews | Active since Nov 2016
14 Nov 2016, 13:26
Sim swap
<p>Hell peter, i am an mtn prepaid customer i lost my simcard yesterday, ive been trying since morning to do sim swap they keep on saying its in progress help me plz, </p> <p>Regards </p> <p>Saul</p>
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MTN South Africa's replyOfficial
17 Nov 2016, 13:49Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According our records your sim swap went through successfully on the 14 November 2016 which is the same day it was initiated. Kindly be advised that a sim swap takes anything between 2 to 24 hours from the time it is initiated to go through the Network.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply17 Nov 2016, 13:49
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According our records your sim swap went through successfully on the 14 November 2016 which is the same day it was initiated. Kindly be advised that a sim swap takes anything between 2 to 24 hours from the time it is initiated to go through the Network.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,