Sim Swap
<p>My husband upgraded at the end of August and did a sim swap, it's the end of September and the phone is still not working after doing a sim swap, I think this is very unacceptable, he needs his phone for business.</p>
Good day Jessica,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kinldy note that you need to call the activations department on *** to help you activate the new sim. You can make the call from any MTN number it is a free call. Please ensure you have the sim card with you that needs to be activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
Good day Jessica,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kinldy note that you need to call the activations department on *** to help you activate the new sim. You can make the call from any MTN number it is a free call. Please ensure you have the sim card with you that needs to be activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,