1 reviews | Active since May 2016
Sim Swap
<p>I requested to have a sim swap done on the 14/05/2016, at the time I spoke to a Sindi, who had confirmed that the sim swap was done and I should have it done,within 2 to 24 hours, it has been almost 2 days and nothing has been done, I had to now call the call centre AGAIN only to learn that it was NEVER done, this shows Negligence and irresponsibility on the part of the agent that took the call.</p>
Good Day Jermain7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards,
Zukiswa
REQ:***
Good Day Jermain7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards,
Zukiswa
REQ:***