sim swap

Following the report I made on the 29th of Feb, Kevin promise that the issue will estalated and my sim swap will be done. Today is the 10th of March, I have been trying since the 22nd of Feb. After the post on this platform I kept trying to fax all documents when I call after every 24 hours the sim swap its not done and the documents has not been received. This is disgusting, am running my business with number. How long should I wait? This is **** service. You don't care about your clients.