MM
Mfana M
1 reviews | Active since Mar 2016
08 Mar 2016, 13:55
SIM SWAP
My SIM card was swapped with and ported from MTN to Cell C without my knowledge. During that time period whereby I offline a transaction was made out of my ABSA bank account, a sum of money was transferred out of my account to another.<br> <br> when I call MTN they told me I made a SIM swap.
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MTN South Africa's replyOfficial
09 Mar 2016, 08:53Hello mfanamaluleka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that on the 2016-03-03 the sim swap was not processed because the security check questions were failed. On the 2016-03-04, Cell C then processed the ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that on the 2016-03-03 the sim swap was not processed because the security check questions were failed. On the 2016-03-04, Cell C then processed the ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply09 Mar 2016, 08:53
Official
Hello mfanamaluleka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that on the 2016-03-03 the sim swap was not processed because the security check questions were failed. On the 2016-03-04, Cell C then processed the ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that on the 2016-03-03 the sim swap was not processed because the security check questions were failed. On the 2016-03-04, Cell C then processed the ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***