NH
Nomiah H
1 reviews | Active since Oct 2009
29 Feb 2016, 22:51
sim swap
Am really frustrates that I had to go around circle with mtn. I've been doing a sim swap since Monday the 22nd until today. What's irritating is that MTN consultants don't know their product or systems. Whenever you call you get a different story. Friday I faxed all documents as per the SMS until today they haven't received the fax. Is there anyone who knows anything at mtn?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Mar 2016, 07:06Hello mababies,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with the Sim swap request. A cal back will be don e during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with the Sim swap request. A cal back will be don e during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply01 Mar 2016, 07:06
Official
Hello mababies,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with the Sim swap request. A cal back will be don e during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with the Sim swap request. A cal back will be don e during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.