1 reviews | Active since May 2013
SIM SWAP
Today and Saturday the 2nd of January I kept on getting messages from MTN (NO 30735) requesting for a Sim Swap. I rep**** several times with \No". They kept on coming. I phoned 808 several times but no one could help me to stop this or find out where this is coming from. On Saturday they also gave me numbers to call but that was for office hours only. This wouldn't help in a emergency. I also e-mail the ***** department (according to me they don't exist) you never get a response from them. Yesterday a received an e-mail from [Email Removed] saying I requested a new pass word for my account and here the temporary pass word is. I forwarded this e-mail to the ***** department and to the sender notifying them I didn't requested or forgot my password and gave them 24 hours to respond to my e-mail. Which they didn't. 2 years ago MTN also allowed a sim swap on my number and my whole bank account was cleared. Mtn did nothing about it. I had to send the case number and all the evidince to MTN\""s ***** department and never ever heard one word from them. So they do not exist. PLEASE BE WARNED MTN ALLOWS PEOPLE TO DO ******* SIMS WAPS *****S YOUR MONEY AND THEY IGNORE YOU"""
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us an Affidavit and a Certified ID copy so we can forward to ***** department for investigations as you were advised by the Call Centre.
We are glad that you rejected the swap on your side.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us an Affidavit and a Certified ID copy so we can forward to ***** department for investigations as you were advised by the Call Centre.
We are glad that you rejected the swap on your side.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
