SIM SWAP

On the 19.08.2015 I have send the Sworn Affidavit to ***,I then phoned the following day doing follow-up and I was told it will take 3 days for it to be activated. I then waited. I phoned on the 23.08.2015 and I was told there was an error and I need to re-fax my affidavit and put in a new number, of a new sim card because the on I have given was active for more than 22 days. I was so surprised because I bought the Sim card on the 15 August at Shoprite.I then went to PeP to buy a new sim card and I wen to the police station to do another affidavit and I send it again to *** till today its not done.I then phoned and I was given another number to fax on *** and told to wait for 4 to 8 hours. But when I phoned my old number there's a lady that is using my number and I would like to know when will they fix this because I'm tired of phoning the call centre.<br> My old number *** and new number *** (Sim no ***).Can anyone help me please