GM
Gerhard M
1 reviews | Active since Sept 2013
09 Jul 2015, 19:10
Sim swap
I went to an mtn store to do a sim swap, all went well when i done the sim swap yesterday the 8 th of July 2015. The new sim is still not active and everytime i phone the customer care help desk i just get \all operators are currently busy please try again later". Then i get cut off. This needs to be resolved NOW"""
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 17:10Hello Moolmangj,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our systems show that the number has been swapped and is now active. Kindly note that it can take up to 24 hours for a sim swap to be active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our systems show that the number has been swapped and is now active. Kindly note that it can take up to 24 hours for a sim swap to be active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 17:10
Official
Hello Moolmangj,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our systems show that the number has been swapped and is now active. Kindly note that it can take up to 24 hours for a sim swap to be active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our systems show that the number has been swapped and is now active. Kindly note that it can take up to 24 hours for a sim swap to be active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,