1 reviews | Active since Nov 2013
Sim Swap
I upgraded my existing contract on the 2015/06/17 since then my sim swap has still not been processed by the system we assume Head Office.<br> <br> After several visits and calls to the local branches Klerksdorp (Flamwoord (Kobus &Annerine) & Matlosana Mall (Louise)) where we can confirm that they tried there very best but still no luck as no feedback or response is received from Systems / Head Office.<br> <br> Please help this is pathetic. Again thank you to the two branches mentioned, they gave their ultimate best. <br> <br> Here is also a ref nr. USD *** if someone will be able to achieve something with it.<br> <br> We assume the strike will be used as an excuse, which is unacceptable, how long can this process take???/<br> <br> <br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the sim swap has been done and the number is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the sim swap has been done and the number is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,