BN
Brenda N

1 reviews | Active since Jun 2015

19 Jun 2015, 16:35

SIM SWAP

Good day <br> I called MTN to do sim swap on two numbers *** and *** the 063 number is contract sim and trhe the 078 number is prepaid sim - i called mtn and waited for consultant for more tha 45 minutes and answred all the question that the agentr asked and she advised me i ddn't pass the DPA and i believe if its talk plas or something else the as other qouestion that you can ask but your agents are sp lazy and rude i need this numbers to be activated urgently im using the 078 for bussiness and i have been using the sim i get points and its ricad under my Id number *** i dont mind loosing the 063 number but i want the *** im uncontactable the sim was damaged, please email me response to [Email Removed] <br> Here are my 3 numbers i called in past 3 months <br> ***<br> ***<br> *** <br> <br> I have that option if i spend more than R7 airtime i get free R55 airtime from mtn and data bundle<br> Im registered for loyalty points<br> I did my last swim swap last year<br> Last airtime loaded was R12 via internet banking

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Jun 2015, 13:09
Official
Hello bngete,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***


Best regards,