sim swap

I would like to express a very unsatisfactory service i experienced at one of your MTN branch in Alberton Mall. I rushed there after work on the 11/11/2022 after work to do a sim swap and i got there at 17:37. I found 3 ladies chatting by the entrance, told them i want to do a sim swap, they took some time exchanging looks and then told me their system is offline and they dont do sim swaps after 5, i must come back tomorrow.

On the 12/11/2022, i went to another MTN branch by who told me they cannot assist because the only one person who does sim swaps was not at work, i must go do an affidavit because no branch can assist without an affidavit that i was ******, and they will assist me on monday, I went and did an affidavit and decided to go back to Alberton because i couldn't wait for monday.

Upon arriving at Alberton, they had loadshedding but i waited and when they opened, they told they were offline. That's when i got really upset and i asked for alternatives so i can get assistance. Bonginkosi really tried to assist even though he was also sighing the entire time he was assisting me at some point threatened that i should take back my phone he will not help because i was shouting and yes i was explaining to him the reason for my frustration. He sent me to buy a sim card to these same ladies i found yesterday(behind the counters) and boy they made me feel uncomfortable because i expressed my unhappiness, to an extend that they couldn't help me with a pin to open my sim port but that is ok, i was supposed to have my own anyway. Bottom line is, they should do their jobs and not make us feel like we are a burden when we come for assistance especially the ladies who didnt want to assist on the 11th. Now my sim is supposed to be off from 13H00 to 18H00 the following day, had they done their job yesterday, i would be connected today..