sim swap

Good morning,

I need assistance with an urgent MTN SIM swap.

I started the SIM-swap process on Saturday and followed all the instructions through the MTN USSD service. I was advised that I would receive an SMS to continue/confirm the SIM swap, but I have not received the SMS.

I tried the process again today, but I am still not receiving the required SMS. I also tried the SIM-swap USSD code provided by MTN, but it returned “Invalid.”

I have been unable to complete the SIM swap and need assistance from an MTN consultant to check whether there is a pending, failed, or blocked SIM-swap request on my number and to assist me in completing the process.

Please can MTN urgently contact me and assist with resolving this matter.

Thank you.