sim swap

On 27 May 2019 we did a data sim contract at mtn Westwood Durban branch we were assisted by a guy called Mohammed I clearly stated that to him that I want the data sim to be my original number which is *** and data sim number is *** he said number cant be swapped because it's a data sim which was false information then I phoned mtn call center which they told me it could be done I went back to Mohammed he said it still cant be done, then I went to mtn service center in pavilion they told me it can be done I must go back to him because he also activated the sim. I went back to him spoke to the manager she said their will assist me I kept calling but I was told there are still busy with my case until 18 June 2019 received Ref with *** and on 21 june received another ref with *** I kept calling them until today they saying it cant be done, then I called mtn call contract call center they said it can be done. So in this case who must I call so I can be assisted, i only need to swap the number from my prepaid number to the contract number that's all.

Regards Nathi Memela ***