Sim Swap

Good as the customer of MTN using services of MTN I am not satistied I wish to convey my concern regarding the purchase of MTN Airtime trying to activate it on my sim swapped phone on 15/05/2019 it was in the morning rush hour I lost my handset ,So I decided to do simswap and purchase airtime since I have the privilege of using telephone banking hence it keeps on taken twice and on the screen I only see the screen coming with no funds in my phone no airtime available , So I am upset I log a formal complain against MTN for using my purchased airtime then they sent message that I owe them borrowed airtime , I can prove for a fact there is element of ******* in our airtime hence I know that airtime is liquid money so the consultant is taking money convert it to cash for airtime to sell to borrowers of MTN yet came back to charge me the buyer I am not happy about the service I got from MTN yesterday morning , and its not because Iost my phone its plain simple ******* to the customers done by service provider , May you reimburse my money that I used to buy the airtime twice till I bought one for other amount . May I get my money and emotionally I was not okay because I learnt that this is done intentionally just to inflict more pain and spoil my day , This was not a freebie I bought in the time of need I was suppose to be given that service instead I got ****** by service provider MTN . If this will never be attended to I will take it further action against mtn, as I have a proof of sms,s of purchase and the other one that states that I owe MTN ,while I am the one who is buying airtime from MTN.

Please attend to my query on a prompt action .