Sim Swap

Hi Mtn I write this on behalf of my Hubbie Mohamed Adam who is trying in vain from the 8 July2018 todate to get his simswap done. He has physically being into a mtn shop to do it & subsequently emailed almost on a daily basis to various consultants. All of whom have not received the relevant documents to do a simswap. The documents that mtn require have been checked by the mtn shop ie affidavit & certified ID. He has emailed ********** from the 13th July to 17th. On the 19th to ********** then again on the 21stJuly to ********** then on the 23rd July to ********** and again after no joy to ********** All these consultants promised to make it happen, but none so far have delivered on their promises. He has been told that the matter had been escalated to a Manager by the name of Dischen Kathard. But to no avail. MTN is certainly NOT living up to its former better connection phrase, because with Every consultant or email I Go NOWHERE! Desperate Help needed to get this done, as I cannot do internet banking since the 8 July!!!