GJvR
Grhand Jansen van Rensburg
1 reviews | Active since Jan 2018
02 Feb 2018, 11:00
SIM SWAP!!!!!!!!!
This is my second time writing to MTN. I'm wating 3 WEEKS FOR A SIM SWAP ***. Then they call them self champs. This is my last atemp. Then I'm taking next steps. I'm fed up with MTN a simple SIM swap driving MTN to MTN calling coustomer service the system's is of line sorry try calling back then u call them back then the same or they tell u the SIM card is older than 3 days go and get a new SIM card then the same.
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MTN South Africa's replyOfficial
05 Feb 2018, 11:59Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephonic conversation will contact you again before end of business as per your request to resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply05 Feb 2018, 11:59
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephonic conversation will contact you again before end of business as per your request to resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,