Sim Swap
Good day,
I would like to say i am very disappointed with your service,last year you took my number and immediately gave it to someone and took an effort to get back the number.
and afterwards the sim card was not getting any signal which i logged a query with you and you advised me that the technical support will fix the issue.to date i have not received any feedback.
i then decided to buy a new sim card and do a sim swap and you(MTN team lead and Andile) requested that i send my ID and affidavit which i did and on top of that i asked Andile to acknowledge my email to date nothing.today marks the 4th day and sim swap takes only 24 hours and to date still no response.
Please assist me urgently
Tebogo Modise **********
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Replies (2)
MTN South Africa's replyOfficial
01 Nov 2017, 08:52Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming that your sim swap has been done and that you can use the sim card.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Nov 2017, 08:52
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming that your sim swap has been done and that you can use the sim card.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
01 Nov 2017, 08:52Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming that your sim swap has been done and that you can use the sim card.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Nov 2017, 08:52
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming that your sim swap has been done and that you can use the sim card.
Kind Regards,
Alice van der Merwe
Best regards,